Repair Questions,
Answered.

Yes, we repair every iPhone from the 6 series right through to the latest iPhone 17 Pro Max, including the full iPhone 16 and iPhone 15 series. Screens, batteries, back glass, cameras, charging ports, and water damage are all covered. We keep parts for the most in-demand models at both our Wisma Cosway workshop on Jalan Raja Chulan, KL, and our Plaza Idaman Gombak branch. WhatsApp us your exact model to confirm availability before you head over.

Yes, we repair all major Android brands including Samsung (S24, S25, and A-series), Oppo, Vivo, Xiaomi, Realme, and Huawei. Walk in to our Wisma Cosway branch on Jalan Raja Chulan — 5 minutes from Bukit Bintang MRT via the Pavilion pedestrian bridge, or directly from Raja Chulan Monorail — or our Plaza Idaman outlet in Gombak. No appointment needed Monday to Saturday.

Yes, we offer professional water damage recovery including full diagnostic, ultrasonic board cleaning, and component-level repair. Bring it in as fast as possible — the sooner we see it, the higher the chance of full recovery. Do not charge or power on a wet device before visiting us. Find us at Wisma Cosway near Pavilion KL on Jalan Raja Chulan, or Plaza Idaman, Gombak.

Yes, we repair cracked screens even when the phone is still functioning — and we strongly recommend acting sooner rather than later. Small cracks let in dust and moisture over time, which leads to more expensive internal damage. Most screen replacements are completed same-day at both our KL locations.

Yes, we replace cracked back glass on all iPhone models including the full iPhone 17 series, iPhone 16 Pro Max, and iPhone 15 series. We use a laser-separation process to safely remove broken glass without damaging internal components, restoring your phone to a like-new finish. Walk-ins welcome at Wisma Cosway near Pavilion KL and Plaza Idaman, Gombak.

Yes, charging problems are one of our most common same-day repairs. The cause is usually a lint-packed or corroded charging port, a degraded battery, or a software fault — we diagnose the root cause first at no charge. Most charging port repairs on iPhones, Samsung S24/S25, and Xiaomi devices are completed same-day at either our Wisma Cosway KL or Plaza Idaman Gombak location.

Yes, we repair iPhones that keep restarting frequently or show repeated Apple logo boot loops. Before visiting, you can check the restart report on your iPhone by going to Settings > Privacy & Security > Analytics & Improvements > Analytics Data, then look for files that start with Panic Full. Send the Panic Full screenshot or text to our WhatsApp with your iPhone model and what happened before the restart began, such as drop damage, water contact, battery replacement, charging issue, or software update. Our technicians use the report to diagnose whether the cause is battery, charging port, sensor flex, board-level fault, storage issue, or another component.

Yes, we repair cracked iPad screens for all models including the iPad Pro 13-inch, iPad Air, iPad Mini, and standard iPad. iPad Pro repairs are more involved, so WhatsApp us your exact model first and we'll confirm parts availability and pricing. Both our Wisma Cosway KL and Gombak branches handle iPad repairs.

Yes, we offer data recovery for phones that are completely dead, water damaged, or have shattered screens — including recovery of photos, contacts, messages, and important files. Bring your device to either our Wisma Cosway KL or Plaza Idaman Gombak branch for a free assessment. No recovery, no fee.

The clearest sign is battery health below 80%, which you can check in iPhone Settings under Battery > Battery Health and Charging. Other indicators include the phone dying before 0%, draining very fast, random shutdowns, or running unusually hot. Drop in to either MobiLab location for a free battery check — no appointment needed.

Yes, we fix the Samsung Z Fold 4 and Samsung Z Flip 4 folding ribbon problems in KL, including phones that switch off when folded, WiFi or Bluetooth greyed out, inner screen touch not responding, and devices that appear completely dead. These faults are often caused by a ripped internal folding ribbon or flex cable, not a broken screen. MobiLab can diagnose and repair the ribbon specifically, helping you avoid the cost of replacing the full screen assembly. Visit Wisma Cosway (Opposite Pavilion KL) near Bukit Bintang MRT (Gate A), or Plaza Idaman Gombak. No Fix, No Fee applies after diagnosis.

Yes, we fix the Samsung Z Fold 4, Z Flip 4, Fold 5, Flip 5, Fold 6 and Flip 6 issue where the phone turns off immediately when folded or unfolded. In many cases, the internal folding ribbon has torn inside the hinge area and disconnects as the phone bends. We inspect the flex cable path under microscope and repair or replace the ribbon instead of automatically replacing the full screen assembly. WhatsApp us with your exact model and symptom for a quick repair estimate.

Yes, we fix the Samsung Z Fold 4 and Z Flip 4 WiFi or Bluetooth greyed out issue when it is caused by internal folding ribbon or board-level connection failure. If the toggle stays grey, will not turn on, or fails after folding the phone, bring it to MobiLab for a free diagnostic at Wisma Cosway (Opposite Pavilion KL), Bukit Bintang MRT (Gate A), or Plaza Idaman Gombak.

Yes, we fix Samsung Z Fold and Z Flip phones where the inner screen still displays normally but does not respond to touch. This symptom can come from a damaged digitizer path, connector, or folding flex ribbon rather than a failed display panel. We test the screen, touch layer, connector and ribbon before quoting, so customers do not pay for a full screen replacement unless it is truly needed.

Yes, we fix the Samsung Z Fold 4 and Z Flip 4 when the device is completely dead or will not show a charging logo, provided the fault is repairable. A torn hinge ribbon, shorted flex cable, charging path fault, battery issue or board-level failure can all create a dead-phone symptom. MobiLab performs component-level diagnostics first, then explains the most cost-effective repair route before any work begins.

Yes, we fix Samsung Z Fold 4, Z Flip 4, Z Fold 5, Z Flip 5, Z Fold 6, Z Flip 6, Oppo Find N series and Honor Magic V series folding phone faults. Our specialty is micro-soldering and component-level repair, including folding ribbon and flex cable problems that official service centers may quote as full screen assembly replacements. WhatsApp us your model number before visiting so we can check parts and technician availability.

Yes, we provide starting-from pricing for common folding phone ribbon repairs in KL. These figures are placeholders until we confirm your exact repair after diagnosis.

Folding Phone Repair	Starting From
Samsung Z Flip 4 ribbon repair	from RM[XXX]
Samsung Z Fold 4 ribbon repair	from RM[XXX]
Samsung Z Flip 5 / Flip 6 ribbon repair	from RM[XXX]
Samsung Z Fold 5 / Fold 6 ribbon repair	from RM[XXX]
Oppo Find N / Honor Magic V folding flex repair	Quote after inspection

Final pricing depends on whether the ribbon, connector, touch layer, charging path or board components are affected. No Fix, No Fee applies if we cannot repair it. Visit Wisma Cosway (Opposite Pavilion KL), Bukit Bintang MRT (Gate A), or Plaza Idaman Gombak.

iPhone screen repairs at MobiLab start from RM 99 for older models, with iPhone 16 and iPhone 17 series priced by model and your choice of original or high-quality aftermarket parts. We explain both options clearly before any work begins. WhatsApp us your model for an instant quote — we carry iPhone 16 and iPhone 17 screen stock at Wisma Cosway KL (near Pavilion KL, accessible from Bukit Bintang MRT and Raja Chulan Monorail) and Plaza Idaman Gombak for same-day repair.

Battery replacements start from RM 79 for most iPhone and Samsung models. An iPhone 16 or Samsung S24 battery swap may vary in price from an older device, but most are affordable and completed within the hour. WhatsApp us your phone model for an exact quote at either our Wisma Cosway KL or Plaza Idaman Gombak location.

You pay only after collection — never upfront. We give you a clear, fixed quote before any work begins, and you pay only when you collect your repaired device. No hidden charges, no surprises.

You pay absolutely nothing. MobiLab operates on a strict No Fix, No Fee policy — if we cannot repair your device there is no charge whatsoever, including no diagnostic fee. We will also give you an honest assessment of your options with no pressure.

Yes, WhatsApp us your phone model and the problem and we'll send you an estimated price range straight away. Final pricing is confirmed after a free in-store diagnostic, but we always get your full approval before starting any work.

No, there are zero hidden fees at MobiLab. The price quoted before we start is exactly what you pay at collection. No diagnostic fees, no call-out charges, no surprise add-ons. If a repair turns out more complex than first assessed, we always return with an updated quote before proceeding — and if you decide not to go ahead, you pay nothing.

Yes, we provide same-day iPhone 16 and iPhone 17 screen repairs at both our KL locations. The iPhone 16, 16 Plus, 16 Pro, 16 Pro Max, iPhone 17, 17 Plus, 17 Pro, and 17 Pro Max are all covered. Pricing varies by model and parts choice. WhatsApp us your exact model for an instant quote. We carry stock at Wisma Cosway on Jalan Raja Chulan (accessible from Bukit Bintang MRT via the Pavilion pedestrian bridge and from Raja Chulan Monorail) and at Plaza Idaman Gombak. You pay only upon collection.

Yes, we replace Samsung S24, S24+, S24 Ultra, S25, S25+, and S25 Ultra screens on the same day at both our KL locations. WhatsApp us before heading over to confirm parts availability — if we have your screen in stock, the repair is typically done within 2 to 3 hours. Walk in to Wisma Cosway on Jalan Raja Chulan (open 11am, near Pavilion KL and Bukit Bintang MRT) or Plaza Idaman Gombak (open 12pm), Monday to Saturday.

Original OEM parts are manufactured by or for the device brand — Apple, Samsung, etc. — and match factory specs in colour, touch response, and brightness. Aftermarket parts come from third-party manufacturers at a lower price; quality varies, which is why MobiLab uses only high-grade aftermarket parts from trusted suppliers. We always explain both options and let you choose. For flagships like the iPhone 16 Pro, iPhone 17 Pro, or Samsung S25 Ultra, many customers prefer OEM.

Yes, every repair at MobiLab comes with a warranty. If you experience any issue directly related to our work after collection, bring the device back and we will fix it at no extra charge. This applies at both our Wisma Cosway KL and Plaza Idaman Gombak locations — you are covered at either branch regardless of where the original repair was done.

Third-party repairs can affect an active Apple warranty, so we recommend checking your status at apple.com/support first. For most customers whose Apple warranty has already expired — including most iPhone 15 and older users — a third-party repair at MobiLab is the most cost-effective and fastest option in KL. We are transparent about this from the start and will help you make the right call.

Yes, your data is completely safe. We never access your personal files, photos, messages, or accounts. Your device stays in our workshop throughout the repair and is never taken off-site. We recommend backing up before any repair as a precaution — iCloud or iTunes for iPhones, Google Backup for Android — but your data is never touched by our technicians.

No, never. MobiLab technicians do not access, copy, or share any personal data on your device — including photos, messages, contacts, apps, or account information. Your device is kept in our secure workshop and never leaves the premises. We operate a strict privacy-first policy at both our Wisma Cosway KL and Plaza Idaman Gombak locations.

Our No Fix, No Fee guarantee means that if MobiLab cannot repair your device, you pay absolutely nothing — no diagnostic fee, no parts charge, no labour cost. Before any work begins, we give you a clear fixed quote and require your explicit approval. If the repair is not achievable at any point, we return your device and charge zero. This applies to all repairs at both our KL locations.

Yes, we are fully transparent about the parts used in every repair. Before starting, we explain the difference between original OEM and high-quality aftermarket parts, show you both options, and get your explicit agreement before ordering anything. There is never any pressure to choose the more expensive option.

Yes, we always recommend backing up as a precaution. For iPhones, back up to iCloud or connect to a Mac or PC via Finder or iTunes. For Android, use Google Backup. Most repairs do not affect your data, but a current backup gives you complete peace of mind before any repair.

No, a password is not required for most repairs — screen replacements, battery swaps, charging ports, and back glass can all be done without your passcode. For repairs requiring functional testing such as camera or touch checks, we may ask you to unlock the device briefly at collection, always in front of you. We never ask for your passcode to be left with the device.

Most repairs are completed same-day within 1 to 3 hours. Screen replacements and battery swaps are typically done in under 2 hours. More complex repairs such as water damage or data recovery may take longer — we give you a realistic timeframe upfront before starting.

Walk-ins are welcome Monday to Saturday at both locations — Wisma Cosway on Jalan Raja Chulan (5 minutes from Pavilion KL via the pedestrian bridge from Bukit Bintang MRT, or from Raja Chulan Monorail station) and Plaza Idaman in Gombak. For Sunday visits, WhatsApp us first to confirm availability.

Wisma Cosway near Pavilion KL is open Monday to Saturday, 11am to 8pm. Plaza Idaman in Gombak is open Monday to Saturday, 12pm to 8pm. Both locations are closed on Sundays except by appointment. On public holidays, WhatsApp us to confirm before making the trip.

We have two workshops in KL. Wisma Cosway: Lot 1.91, First Floor, 88 Jalan Raja Chulan, 50200 Kuala Lumpur — 5 minutes from Pavilion KL via the pedestrian bridge from Bukit Bintang MRT, or a short walk from Raja Chulan Monorail station. Plaza Idaman: 1-133, Jalan 6/21D, Gombak, 53100 Kuala Lumpur — serving northern KL and Selangor. Both have parking. See our Contact page for Google Maps links and turn-by-turn directions.

Yes, both locations have parking. Wisma Cosway has building parking inside on Jalan Raja Chulan. Plaza Idaman in Gombak has free parking on site. Wisma Cosway is also easily reached without a car via the pedestrian bridge from Bukit Bintang MRT through Pavilion KL, or a 5-minute walk from Raja Chulan Monorail.

From Bukit Bintang MRT, enter Pavilion KL, walk towards The Coffee Bean and Tea Leaf on the ground floor, and cross the pedestrian bridge — you arrive directly at Wisma Cosway on Jalan Raja Chulan. From Raja Chulan Monorail Station, walk 5 minutes along Jalan Raja Chulan and Wisma Cosway is on your left just past Wisma Genting. MobiLab is one of the most accessible phone repair shops in central KL.

Yes, most repairs are completed same-day. Screen replacements, battery swaps, charging port repairs, and camera fixes are typically done within 1 to 3 hours on your same visit. WhatsApp us your device model beforehand — especially for iPhone 16, iPhone 17 series, Samsung S24 or S25, or iPad Pro — so we can confirm parts are in stock before you make the trip.

MobiLab at Wisma Cosway is one of the closest professional phone repair shops to Pavilion KL. We are directly accessible via the pedestrian bridge from Bukit Bintang MRT, or a 5-minute walk from Raja Chulan Monorail along Jalan Raja Chulan. We offer same-day iPhone 16, iPhone 17, Samsung S24, and S25 repairs, a No Fix No Fee guarantee, transparent pricing before any work begins, and a warranty on every repair. Walk-ins welcome Monday to Saturday, 11am to 8pm.