Questions before
your repair?

Walk-ins are welcome. You can also book online before coming in. For a specialist repair, or to check parts availability, send us your model and the problem first.

Use Book Now to open our online booking system. If you are unsure which repair you need, contact us with your phone model and symptoms before booking.

Many screen, battery and charging repairs can be completed the same day, depending on parts availability and the work required. Motherboard repairs and data recovery may take longer. We explain the expected timeframe after assessment.

Bring the phone and a clear description of the problem. Tell us about previous repairs, liquid contact or anything that happened before the fault started. If your files are the priority, let us know before any work begins.

Our Wisma Cosway workshop is at Lot 1.91, First Floor, Wisma Cosway, 88 Jalan Raja Chulan, 50200 Kuala Lumpur. Our Plaza Idaman branch is at 1-133, Plaza Idaman, Jalan 6/21D, Gombak, 53100 Kuala Lumpur. Check our Contact page for branch hours and directions.

Wisma Cosway is near Pavilion KL and Raja Chulan Monorail, with building parking available. Plaza Idaman also has parking. See our Contact page for the route and branch information.

Standard diagnosis is free. If your device needs complex diagnostic work, we explain the proposed checks and quote the fee first. We only proceed with those checks after you approve the quote. Repair and any separately agreed materials are quoted separately before work begins.

Yes. Send us your phone model and describe the fault. We can advise on an estimate where possible; the final quote depends on inspection and the parts required. We explain the proposed work and get your approval before proceeding.

It depends on the agreed repair and any separately agreed materials. There is no blanket promise that every unsuccessful job is free. We explain applicable charges and risks before you approve the work. The donor-board and completed-motherboard situations below are important examples.

Yes. If data recovery requires a donor board supplied by MobiLab, we explain the risk and board cost before using it. Once you agree to its use, the donor-board charge is payable whether or not the recovery succeeds. This is the board charge, not a promise of successful recovery.

If the agreed motherboard fault has been repaired, that repair remains payable. A forgotten passcode or a separate screen, battery or other component fault does not make the completed motherboard repair unsuccessful. Some components cannot be fully tested while the phone does not power on.

We explain the additional fault and any extra work or cost before proceeding with it. On a phone that initially does not power on, some screen, battery or other component problems may only become apparent after the motherboard is working.

Yes. Warranty is included on every repair. We explain the coverage for your specific repair and parts. If a related issue appears after collection, contact us so we can assess it. Separate faults are not automatically part of the original repair.

We repair iPhone, iPad and Android devices, including Samsung, Oppo, Vivo, Xiaomi, Realme and Huawei. Work includes screens, batteries, charging issues, back glass, cameras, motherboard faults and data recovery. Availability depends on the model and repair.

Where options are available, we explain the parts offered, their differences, price and warranty before you choose. Send us your exact model so we can check the available options.

Yes, we assess both problems. Similar symptoms can have different causes, so we check the device before recommending a port, battery or motherboard repair. Tell us when the problem started and whether the phone has been repaired before.

Yes. We assess folding-phone problems such as switching off when folded, connectivity faults and an inner screen with no touch response. The fault may involve a flex cable, connector, screen or motherboard; inspection determines which repair is needed.

Not always. Depending on the fault, a ribbon, flex cable or connection repair may be an option. We assess the device before quoting rather than assuming that every folding-related problem needs a complete screen assembly.

Yes. We can assess whether motherboard or component-level repair is an option. Bring any previous diagnosis or repair history. A second assessment does not guarantee that the device can be repaired.

We assess data recovery from phones that do not power on or have physical or liquid damage. What is possible depends on the original hardware, the fault and access to the device. Every device is assessed individually. Recovery is not guaranteed.

Tell us what matters most: using the phone again, recovering its files, or both. A data-recovery job and a full device repair can have different scopes, costs and outcomes. We discuss that distinction before starting.

Replacing a motherboard is not the same as recovering files from the original device. If your files are the priority, tell us before approving a motherboard replacement so we can assess the original hardware and explain the options.

Tell us before the work starts. Repairing the motherboard does not remove the phone’s passcode. A working phone may still require the correct passcode to access its files, and a completed motherboard repair remains payable even if you cannot unlock it.

Yes, if you can still access it. Keep a current backup before handing it in. If it will not power on or your files are not backed up, tell us before we begin so data preservation can be discussed as part of the job.

Tell us about any privacy concerns before handing over your phone. The access needed for functional testing can differ from a data-recovery job. We discuss the required access with you; do not send account passwords or private files in an initial enquiry.